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FAQ

  • Washington
    Golden Clothing Store 2209 115th Avenue Southeast Lake Stevens, WA 98258
  • Maryland
    Cornerstore Giftshop Revival Giftshop 101 W Monument St. Baltimore, MD 21201 Flourish Boutique Lifestyle Boutique 2431 St. Paul St. Baltimore, MD 21218 Green Neighbor Shop 3827 Falls Road Baltimore, MD 21211 Karma Boutique 1500 Riderwood Drive Lutherville, MD 21093 Gundalow Gourmet 3300 Clipper Mill Rd Baltimore, MD 21211 The Sedona House 2087 Druid Park Dr Baltimore, MD 21211 Johns Hopkins University Museum Gift Shops 4545 North Charles Street Baltimore, MD 21210 Black Ankle Winery 14463 Black Ankle Road Mount Airy, MD 21771
  • California
    E.O.F. Studio Shopping and retail 329 17th Street Oakland, CA 94612 Love Iguehi Shopping and retail 7308 Outlook Avenue Oakland, CA 94605 Hapsiisi Gift Shop 11135 Weddington Street Suite #116 North Hollywood, CA 91601
  • Colorado
    Bronzed Denver Spa/Salon 24128 deer valley rd golden, CO 80401
  • Missouri
    Paradise Garden Club Florist / Garden Store in Kansas City 1621 Locust St Kansas City, MO 64108 @Paradise.garden.clu
  • Georgia
    Greenhouse Mercantile Vintage clothing store Newnan, GA 30263
  • New York
    Sprezzatura Shopping + Retail 3 Sweden Lane, 35 Brockport, NY 14420
  • Texas
    Skin Day Spa Spa/Salon 240 West 28th Street Houston, TX 77008
  • Florida
    Rachel Pierce Art Gallery 1571 Periwinkle Way Sanibel, FL 33957
  • Utah
    Fit Mission Makeup Clothing Boutique 4095 S 2420 E St George, UT 84790 Fresh beautiful skin 76 North 1050 East Smithfield, UT 84335
  • District of Columbia
    Vinboheme Home Decor 1013 Hamlin St NE Washington, DC 20017
  • Mississippi
    A Gallerie Home Decor 400 Main St Natchez, MS 39120
  • Why is my wick smoking? (How can I prevent soot)
    Smoke and soot are natural parts of the burning process. When talking about candles, picture the wax as the fuel of the fire, and the wick as the delivery system. As the wax travels up the wick, it's releasing the scent. To keep the soot to it's minimum, it's important that you trim your wick every time before relighting. An untrimmed wick will lead to issues with your candle (including higher amounts of soot + smoke). And remember, if you are seeing soot, you are also breathing it!
  • How should I burn my candle correctly?
    Great question! We put a lot of heart into making our products, but they deserve a little love from you, too! Candles: always burn until the entire surface is liquid (this prevents tunneling) and the wick should be trimmed to 1/4" each time before relighting.
  • What can I do with my candles once I finish them?
    There are so many things! You can clean it out and reuse the vessel. - There are multiple ways to clean out your vessel. a)You can freeze the candle for 30 minutes and use a butter knife to chip out the remaining wax. b) You can boil water and pour it into the container. The left over wax will start to dislodge from the bottom and float to the top. Once you remove the left over wax, soap and warm water will finish the job. If you are local to Baltimore, you can bring back your empty jar for a discount on your next purchase. You can clean out your candle jar and purchase one of our refill kits. You can clean out your candle jar and bring them back to our shop and we can refill it for you.
  • What are the benefits of Soy Wax?
    Soy Wax Candles are Non-toxic. It is plant based and a renewable resource. Burning a soy wax candle does not release any toxins into the air. The wax itself is also easy to clean up if spilled and can be washed off with soap and warm water. Derived from the soybean, soy wax is hydrogenated vegetable oil that turns solid at room temperature. The majority of soy wax is produced in the US and so in addition to soy wax being better for our envirnment, it is also a domestic crop supporting our local farms.
  • Why is my candle tunneling?
    Candles form a memory. If you light a candle and develop a ring around the center, the next time you light your candle, you'll notice that it will only melt around that ring. That ring will ultimately turn into a tunnel. That is the memory you've created for your candle. It's important that you allow your candle to stay lit for as long as it takes until the entire top layer of your candle melts from edge to edge. This needs to happen everytime you light your candle.
  • What are your store hours?
    We are open Wednesday through Sunday Wednesday....... noon - 5p Thursday........... noon - 5p Friday.................. noon - 6p Saturday............ noon - 6p Sunday............... noon - 5p
  • Where are you located?
    We are located at 3600 Clipper Mill Rd, suite 123 Baltimore, MD 21211 We are located in the Meadow Mill building. Our entrance to the shop is located on the exterior of the building on the patio with La Cuchara Restaurant. From the West entrance (closest to the lightrail stop): Please come down the ramp into the parking lot of Meadow Mill, we are located at the bottom of the ramp underneath the big white tent on the patio with the restaurant. From the East entrance (crossing the Jones Falls): After crossing the bridge, make a left and follow the parking lot to the west side of the building. You will see the restaurant La Cuchara, we are located on the patio underneath the big white tent. *There is a ramp located to the right of the patio steps. Lastly, if you get lost please give us a call at 443.672.5130
  • Can I bring food or drinks to the workshop?
    Currently you can bring drinks but we are not allowing food. BYOB is also accepted. Wine and Beer only. We'll provide stemware. La Cuchara Restaurant (next door) has bottles of wine and beer for sale.
  • How often do you have workshops?
    We currently teach workshops Saturdays and Sundays Saturdays 1p, 3p and 5p Sundays 1p and 3p If you are interested in a private workshop you can send an inquiry to info@ksmcandleco.com
  • Workshop Policy (We cannot force you to read our policy, however we will enforce it)
    Deposits are nonrefundable. 1) Age limitations Unless otherwise indicated, workshops at KSM Candle Co are designed for adults and children ages 10 and older. Because our candle workshops involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. Please contact info@ksmcandleco.com with any questions! 2) Punctuality Please plan to arrive on time so we can get started promptly. The workshop will start on time. If you are late, you will pick up where the instructor is and may lose out on part of the workshop. There will not be an opportunity to make up for it. Please note we are a little challenging to locate if you are unfamiliar with the Mills in Clipper Mill. We are located at Meadow Mill. We have an exterior entrance located on the same patio as the restaurant with the big white tent. ​If you are entering from the East entrance, after you cross over the bridge, turn left and come around to the other side of the building. Keep driving until you see the restaurant. If you are entering from the light rail side of the building, we are at the bottom of the ramp. On the patio with the big white tent. 3) Cancellation Policy Deposits are non-refundable but are transferable. 4) Changing Class Dates Once you have booked your appointment, if you wish to change the date, you will need to give us 48 hrs notice of your scheduled workshop. If a credit is issued for a workshop, you must use it within 60 days of the original date of purchase. 5) Sharing a Candle Station We ask that each person who attends a workshop has booked a seat in the class. We realize that some people may want to tag along to simply watch, however our workshop space can only accommodate a limited number of people. So no one should be in the workshop area unless they have purchased a ticket. 6) Taking your Candle Home You are free to hang out in our retail area and wait for your candle to solidify enough for safe transport, this takes approximately 20 minutes and is considered part of the workshop experience. Feel free to shop the store with a 10% discount and you can also play one of our many games. Please note, we are a small business with limited seating, if you do not show up for your appointment or if you cancel without 48hrs notice, we cannot recoup the seat we held and will not be able to issue a credit or refund. There are no exceptions.
  • Is there an age limit?
    We're excited to share that our workshops are open to children aged 10 and up! We believe in fostering creativity and providing a fun learning experience for people of all ages. Whether you're a parent looking to spend quality time with your child or a guardian accompanying a young enthusiast, our workshops are designed to be inclusive and engaging for everyone. We're also delighted to inform you that our workshops have a BYOB policy that includes alcoholic beverages such as wine and beer. We understand that some participants may enjoy the experience with a glass of their favorite drink, which can add an extra touch of relaxation and enjoyment to the workshop. While we do permit alcohol in our workshops, we kindly ask that all participants drink responsibly and be mindful of others. The safety and comfort of all attendees, including minors, are of utmost importance to us. We appreciate your understanding and cooperation in maintaining a respectful and inclusive atmosphere. We can't wait to welcome you and your child to our candle making workshop, where you can both embrace your creativity, bond over the experience, and even savor a glass of your favorite wine or beer. It's going to be a fantastic and memorable time for everyone involved!
  • Is there Parking?
    Absolutely! We want to make your workshop experience as convenient and hassle-free as possible. That's why we are thrilled to inform you that we have ample parking available, and the best part is, it's completely free! We understand that finding parking can sometimes be a challenge, but rest assured, we have made arrangements to ensure that you have a stress-free arrival and departure. Our spacious parking area is designed to accommodate all workshop attendees, so you can easily find a spot without any worries. You can focus on enjoying the workshop and learning the art of candle making, knowing that your vehicle is safely parked nearby and that you won't have to spend any additional money on parking fees. We hope this information adds to your excitement about attending our workshop. We can't wait to have you join us for a wonderful and enriching candle making experience, complete with ample and free parking.
  • Who is the Owner?
    Letta Moore is an entrepreneur and the owner of KSM Candle Co, a unique candle shop and candle making studio located in Baltimore, MD. Founded in 2014, KSM Candle Co has become the go-to destination for high-quality, hand-crafted candles in the city. Letta's passion for candle making and her commitment to excellence have helped her build a thriving business that is deeply rooted in the community. Prior to starting KSM Candle Co, Letta spent 15 years working as a marketing director in the diversified real estate industry. Her experience in marketing and branding has been invaluable in building her business and establishing a strong presence in the marketplace. Letta is deeply committed to creating a positive impact in her community and is proud to be a black and woman-owned business owner. KSM Candle Co is the first candle making studio in Baltimore, MD, and Letta is proud to have pioneered this unique concept in her city. Her passion for her craft, commitment to quality, and dedication to her community are what make KSM Candle Co such a special place.
  • What is the cost of the workshop and what does it include?
    Our workshop is priced at a friendly $40 per person. This cost includes a comprehensive and detailed guided instruction on the candle making process. We will cover everything you need to know, from the essential supplies required for the workshop to the benefits of using Soy Wax in your candles. During the workshop, we will guide you through the entire candle making journey, including setting up and preparing your vessel, understanding the melting process and temperature control of the wax, and mastering the art of blending fragrances to create beautifully scented candles. We will also provide insights on proper candle care to ensure their longevity and optimal performance. To make your workshop experience even more rewarding, all attendees will receive an exclusive 10% discount on any store merchandise. This way, you can continue your candle-making adventure at home and explore our range of quality products with a little extra savings. We look forward to welcoming you to our workshop, where you'll not only learn a new skill but also enjoy a warm and friendly environment. Don't miss out on this wonderful opportunity to immerse yourself in the world of candle making! As a small business, we take great pride in providing a personalized and intimate workshop environment. We value each and every participant and strive to create a warm and friendly atmosphere where you can feel comfortable, ask questions, and connect with fellow candle enthusiasts. Your attendance at our workshop means a lot to us, as it allows us to continue pursuing our passion for candle making while serving our community. We deeply appreciate your support and look forward to sharing our knowledge and love for this craft with you. Once again, thank you for considering our workshop. We can't wait to have you join us!
  • I want to plan a private workshop, can you help me?
    Sure, our private workshops are $40 per person and can seat a total of 14 participants, our minimum is 12 participants or 12 candles (whatever makes the most sense for your group). If you would like to book a private workshop please email us at info@ksmcandleco.com
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